Return & Exchange Policy

Last Updated: September 22, 2026

At More Cases, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.

14-Day Returns & Exchanges

You may request a return or exchange within 14 days from the date you receive your order, subject to the conditions below.

  • The item must be unused and in its original condition.
  • The item must not show signs of wear, scratches, damage, or misuse.
  • The original packaging, where applicable, should be included.
  • Proof of purchase or your order number must be provided.

Items returned in a condition different from how they were received may not be eligible for return or exchange, subject to applicable consumer protection laws.

Wrong Phone Model Selected

Please make sure you select the correct phone model before completing your order. If you accidentally select the wrong model, contact us as soon as possible.

If your order has already been delivered, an exchange may be available within the 14-day period provided that the case is unused, undamaged, and eligible for resale.

Wrong or Damaged Item Received

If you receive the wrong phone model, the wrong design, a damaged product, or a product with a manufacturing defect, please contact us with your order number and clear photos of the item.

Where the issue is confirmed to be our mistake, More Cases will arrange the appropriate replacement, exchange, or return at no additional cost to you, in accordance with applicable law.

Defective Products

If a product has a manufacturing defect or does not match the agreed specifications, please contact us immediately. Your statutory rights regarding defective products are not affected by this policy.

Custom & Personalized Products

Products made specifically according to a customer's requested design, image, text, specifications, or other personalization may not be eligible for return or exchange if the product was produced correctly according to the customer's request.

This does not apply where the product is defective, damaged, incorrectly produced, or where applicable law provides otherwise.

Refunds

Once an approved returned item is received and inspected, we will notify you regarding your refund. Approved refunds will normally be issued using the original payment method where possible and in accordance with applicable law.

Processing times may vary depending on your bank or payment provider.

How to Request a Return or Exchange

Please contact More Cases through our Contact Us page and provide:

  • Your full name
  • Order number
  • Phone number
  • Reason for the return or exchange
  • Photos of the product if there is a problem with the item

Please do not send a product back before receiving return instructions from our team.

Website: morecases.net